Most businesses that commission an operational process review have never done one before. They know something is not working, but they are not sure what the review will actually involve or what they will have at the end of it. This article is a plain account of how Hilt Core Vault runs a process review, from the first call to the final document. Read more →
The question of when to build a governance framework is one Lewis Fairbank gets asked regularly, usually by founders who have grown their business to a point where the informal decision-making that worked at twenty people is starting to cause problems at fifty. This article sets out the signals to look for and what a framework actually involves.
Most change management plans fail not because the change itself is wrong but because the plan does not account for the order in which people need to receive information. This article covers the structural elements of a change plan that is designed to be followed, not filed.
Growth is the goal for most businesses, but growth without structural adjustment creates its own problems. When a business doubles in headcount over two years, the informal structure that worked at the original size usually does not survive the transition. This article covers the practical steps of organisational redesign for a business in that position.
Almost every business that has been operating for more than a few years has some form of process documentation. Almost every business that has been operating for more than a few years also has process documentation that nobody reads. This article is about why that happens and what to do about it.
When businesses approach Hilt Core Vault for the first time, one of the first questions is whether to commission a specific project or to set up a monthly retainer. Both structures have genuine advantages. The right choice depends on what the business actually needs right now.
A single point of failure is any part of a business process where one person, one system, or one document is the only thing standing between normal operations and a significant problem. Every business has them. Most businesses do not know where theirs are until one of them fails.
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